Frustrated GP patients hang up as Yorkshire accent baffles AI receptionist
Society

Frustrated GP patients hang up as Yorkshire accent baffles AI receptionist

‘Emma’ the Rotherham chatbot has 17 languages says AI firm – but health watchdog says system struggling with local ‘twangs’Patients in a South Yorkshire town are frustrated by an AI GP receptionist not understanding their “broad accents”, a health watchdog has said.Healthwatch Rotherham, a local health and social care watchdog, said a number of practices in the area had introduced a new AI receptionist called Emma. Continue reading...

T
The Guardian World — The Guardian World
20 August 2026
👁️ 0
💬 0
📰
Originally published by The Guardian World. Read the full article →

Comments (0)